A Metro-North representative Friday released the following information on obtaining for loss of service on the New Haven line after a Con-Ed power failure.
The release is shared here (unedited):
Transportation Authority) Metro-North Railroad has established
procedures for New Haven Line customers weekly and monthly ticket
holders who were inconvenienced by the September 25 power failure
to obtain credits for their future ticket purchases.
The MTA Board authorized
these credits at a special meeting October 1, to compensate for the
significant disruption caused by a Con Edison power outage to an
eight-mile stretch in the heart of the line. The magnitude
and duration of the impact of this non-weather related event make this
disruption unique in the history of the MTA and Metro-North.
Full service to the New Haven Line will be restored Monday
morning, assuming the new substation which received Con Edison power
today is found reliable during testing over the weekend. The credit will
be a prorated
amount, based on the ultimate duration of the service interruption.
Exact credit amounts will be provided shortly and will be based on
ticket type and purchase price for each fare zone.
Customers holding weekly tickets valid during this time period can begin applying for this credit October 9. Customers with monthly tickets for September and October can begin applying for this credit October
20 when November monthly tickets go on sale.
Monthly customers who
hold both a September and October ticket are urged to apply for this
credit for both tickets at the same time. Therefore, for customer
convenience, Metro-North will honor New Haven Line November
monthly tickets for travel beginning October 20.
Customers holding a
monthly ticket with a MetroCard, may wish to submit their credit request
at a later time if there is still value on the MetroCard. Metro-North
ticket windows cannot transfer MetroCard value.
The MetroCard value can only be transferred to another card at subway
will have this credit automatically applied to their December ticket.
WebTicket customers should visit a ticket window in order to receive
Any customer with a
monthly or weekly ticket for transportation during this period must
surrender their ticket in order to receive this credit.
Customers can apply for this credit until March 31, 2014.
There will be no processing fee charged for these credit transactions.
Metro-North will open
more ticket windows with extended hours at select outlying New Haven
Line stations and in Grand Central Terminal.
Credit Processing for Weekly Tickets Begins October 9
• Weekly tickets will be accepted for credit from October 9 to March 31, 2014 at all New Haven Line and Grand Central ticket windows.
• Tickets valid for the
weeks of September 21 to 27 and September 28 to October 4 can be
submitted for credit toward the purchase of a future ticket. (This will
be adjusted to reflect the actual date of full restoration
• Customers will be required to surrender their ticket at a ticket office to apply the credit.
Credit Processing for Monthly Tickets Begins October 20
• Monthly tickets will be accepted for credit from October 20 to March 31, 2014 at all New Haven Line & Grand Central ticket windows.
• Monthly tickets for
September and October will be prorated for the cost of the rail service
portion ONLY for the period of time affected by the Con Ed power outage.
• September and October
monthly tickets can be submitted individually or combined for a credit
toward the purchase of one monthly ticket.
• All monthly ticket
customers are urged to purchase their November ticket early. If
customers submit both their October and September monthly tickets for
credit toward their November ticket, in this case only,
the New Haven Line November ticket will be valid starting October 20th.
• Customers will be required to surrender their September and October monthly tickets at a ticket office to apply the credit.
Customers: the appropriate credit will be automatically applied to the
purchase of your December monthly ticket. Customers who opt out of the
Mail&Ride program for the December monthly should contact
Mail&Ride at 511 (outside of NYS, 877-690-5114
• WebTicket Customers: Ticket holders will have to go to a ticket window for a credit toward the purchase of a future ticket.
WHERE TO GO TO GET YOUR CREDIT:
To help customers obtain
their credits quickly and conveniently and to minimize long lines and
for customers—Metro-North will have more ticket windows in operation
with extended window hours at select New Haven
Line stations and in Grand Central Terminal beginning October 21.
• Additional windows will be open from 6 a.m.to 10 p.m.
at New Haven, Bridgeport, Stamford, Greenwich, New Rochelle, and Harlem-125th Street from October 21-25
• Additional windows will be open from 2 p.m. to 10 p.m. at South Norwalk and Fordham from October 21-25.
• At Stamford Station on Thursday, October 24, two additional, dedicated windows will be open from 6 a.m.-8 PM where customers can apply for credits.
• In Grand Central’s Vanderbilt Hall from October 28 to November 1, eight temporary tables will be staffed from 6 a.m. to 8 p.m.
Metro-North regrets any inconvenience you may have experienced during this service disruption.
For any questions about the credit process, please contact Customer Service at 511 (From Connecticut, 877-690-5114
Labels: Metro-North, Metro-North Railroad, MTA, New Haven Line, railroad